Account controls

Delete your YumYum account

You can request deletion from the app or contact support without reinstalling it.

In the Android app

1. Sign in to your YumYum account.
2. Open Settings & privacy → Privacy and account controls.
3. Select the account deletion option, review the warning and type DELETE.
4. Confirm Delete my cloud account.

Complete or cancel active pickup orders first. The community owner must arrange ownership transfer through support before deleting their account.

If you cannot access the app

Email doktosam@gmail.com with the subject “Delete my YumYum account”, preferably from your account’s email address. State that you want the account and associated data deleted. We may need to verify ownership before processing the request. Never send your password, Google login code or payment-card details.

What deletion removes

The deletion process removes your cloud profile, posts, uploaded media, comments, reactions, login account and associated pickup records, including corresponding pickup history shown to other participants. Deletion is permanent. If the app reports incomplete deletion, retry or contact support rather than assuming it has finished.

What may remain

Provider backups and security logs may remain until their normal expiry. Data legally required to be retained may be retained for that purpose. Previously downloaded, exported or shared copies cannot be recalled. On-device practice data is separate; remove it using the app’s practice-data controls or Android’s app storage settings. Clearing app storage alone does not delete a cloud account.

For the wider data policy, read the Privacy Policy.

لحذف الحساب: افتح الإعدادات والخصوصية، ثم الخصوصية والتحكم بالحساب، واختر حذف الحساب. إذا تعذّر الدخول، أرسل طلب الحذف إلى البريد أعلاه من بريد حسابك. لا ترسل كلمة المرور أو رموز التحقق.